{"id":398172,"date":"2023-12-05T15:17:43","date_gmt":"2023-12-05T15:17:43","guid":{"rendered":"https:\/\/careers.tuigroup.com\/?page_id=398172"},"modified":"2023-12-05T15:17:43","modified_gmt":"2023-12-05T15:17:43","slug":"sova-about-the-job-excursion","status":"publish","type":"page","link":"https:\/\/demo-1.carlashub.com\/index.php\/sova-about-the-job-excursion\/","title":{"rendered":"SOVA &#8211; About the job Excursion"},"content":{"rendered":"\n<div class=\"wp-block-tcb-hero-image hero-image-container full-width\"><svg><clipPath id=\"desktop-2560-hero-svg\" clipPathUnits=\"objectBoundingBox\"><path d=\"M0.031,0 L0.969,0 C0.986,0,1,0.024,1,0.053 L1,0.887 L1,0.887 C0.92,0.955,0.659,1,0.5,1 C0.341,1,0.08,0.955,0,0.887 L0,0.053 C0,0.024,0.014,0,0.031,0\"><\/path><\/clipPath><clipPath id=\"desktop-1920-hero-svg\" clipPathUnits=\"objectBoundingBox\"><path d=\"M80,0l1760,0c44.183,0,80,35.817,80,80l0,921.026l0,0c-153.475,76.391,-655.659,126.974,-960,126.974c-304.341,0,-806.525,-50.583,-960,-126.975l0,-921.025c0,-44.183,35.817,-80,80,-80z\"><\/path><\/clipPath><clipPath id=\"desktop-big-hero-svg\" clipPathUnits=\"objectBoundingBox\"><path d=\"M0.056,0 h0.889 c0.031,0,0.056,0.042,0.056,0.095 v0.793 C0.92,0.955,0.659,1,0.5,1 c-0.159,0,-0.42,-0.045,-0.5,-0.113 V0.095 c0,-0.052,0.025,-0.095,0.056,-0.095\"><\/path><\/clipPath><clipPath id=\"desktop-hero-svg\" clipPathUnits=\"objectBoundingBox\"><path d=\"M0.074,0 h0.854 c0.04,0,0.072,0.042,0.072,0.093 V0.887 C0.894,0.955,0.71,1,0.5,1 c-0.21,0,-0.394,-0.045,-0.5,-0.113 V0.095 c0,-0.052,0.033,-0.095,0.074,-0.095\"><\/path><\/clipPath><clipPath id=\"mobile-hero-svg\" clipPathUnits=\"objectBoundingBox\"><path d=\"M0.085,0 H0.915 C0.962,0,1,0.024,1,0.055 V0.949 C0.888,0.983,0.721,1,0.5,1 S0.112,0.983,0,0.949 V0.055 C0,0.024,0.038,0,0.085,0\"><\/path><\/clipPath><\/svg><div class=\"image-1920-470 hero-img\" aria-label=\"\" style=\"background-image: url(https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-5-scaled.jpg)\" data-image=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-5-scaled.jpg\"><\/div><div class=\"image-1920-470 hero-mobile-image\" aria-label=\"\" style=\"background-image: url(https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-5-scaled.jpg)\" data-mobileimage=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-5-scaled.jpg\"><\/div><div class=\"hero-overlay-wrapper\"><a class=\"no-pointer\" target=\"_self\" rel=\"noopener noreferrer\"><div class=\"hero-overlay\"><h1 class=\"hero-image-headline hero-text\" style=\"color:#fff\"><\/h1><span class=\"hero-image-text hero-text\" style=\"color:#fff\">About the Job<\/span><\/div><\/a><\/div><\/div>\n\n\n\n<div style=\"width:100%;padding:1%;background-color:#fff;border:0px solid #fff;margin-top:1%;margin-bottom:1%\" class=\"wp-block-tcb-separator\"><\/div>\n\n\n\n<div class=\"wp-block-tcb-shifted-image-text columns-50-50\" style=\"background-color:#fff;margin:0 -5% 0 0\"><a class=\"image-16-9 force-second-col no-pointer\"><img src=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-98-scaled.jpg\" alt=\"\"\/><\/a><div class=\"centered-text fixed-padding-mobile\" style=\"padding:5%\">\n<h2 class=\"wp-block-heading has-dark-blue-color has-text-color\" id=\"h-about-the-job\">ABOUT THE JOB <\/h2>\n\n\n\n<p class=\"has-dark-blue-color has-text-color\">In this section you\u2019ll be able to find more information about the job to give you an even better understanding of what to expect when working for TUI in the Contact Centre.&nbsp;<\/p>\n\n\n\n<p class=\"has-dark-blue-color has-text-color\">You\u2019ve heard from our Team about the type of things you\u2019ll be doing on a day-to-day basis, and you can find out more by downloading the full Job Description below.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"width:100%;padding:1%;background-color:#fff;border:0px solid #fff;margin-top:1%;margin-bottom:1%\" class=\"wp-block-tcb-separator\"><\/div>\n\n\n\n<div class=\"wp-block-tcb-image-text columns-50-50\" style=\"background-color:#fff;padding:5%\"><a class=\"image-16-9  no-pointer\"><img src=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-254-scaled.jpg\" alt=\"\"\/><\/a><div class=\"centered-text\">\n<h2 class=\"wp-block-heading has-dark-blue-color has-text-color\" id=\"h-tui-contact-centre-agent\">TUI CONTACT CENTRE AGENT<\/h2>\n\n\n\n<ul>\n<li>When guests contact us 24\/7 from around the world on holiday &#8211; you will be the one to listen and respond using modern technology.<\/li>\n\n\n\n<li>You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy.<\/li>\n\n\n\n<li>You will also successfully collaborate with other TUI departments daily.<\/li>\n\n\n\n<li>All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals\u202f.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"width:100%;padding:1%;background-color:#fff;border:0px solid #fff;margin-top:1%;margin-bottom:1%\" class=\"wp-block-tcb-separator\"><\/div>\n\n\n\n<div class=\"wp-block-tcb-image-text columns-50-50\" style=\"background-color:#fff;padding:5%\"><a href=\"\" class=\"image-16-9 force-second-col no-pointer\"><img src=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUI_CustomerService-118-scaled.jpg\" alt=\"\"\/><\/a><div class=\"centered-text\">\n<h2 class=\"wp-block-heading has-dark-blue-color has-text-color\" id=\"h-tui-excursions-customer-service-agent-nbsp-nbsp\">TUI EXCURSIONS CUSTOMER SERVICE AGENT&nbsp;&nbsp;<\/h2>\n\n\n\n<ul>\n<li>When guests contact us related to our Trips &amp; Activities booked through our digital channels &#8211; you will be the one to listen and respond\u202f&nbsp;<\/li>\n\n\n\n<li>You will also guide our guests\u202fand travel agencies through our online booking systems\u202f&nbsp;<\/li>\n\n\n\n<li>A key part you play is to collaborate with our suppliers and your Destination Management colleagues to resolve issues quickly and efficiently.&nbsp;<\/li>\n\n\n\n<li>With each guest contact you have it will soon become clear \u2013 it really is you that can make a difference and help our guests to smile.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"width:100%;padding:1%;background-color:#fff;border:0px solid #fff;margin-top:1%;margin-bottom:1%\" class=\"wp-block-tcb-separator\"><\/div>\n\n\n\n<div class=\"wp-block-tcb-shifted-image-text columns-50-50\" style=\"background-color:#fff;margin:0 -5% 0 0\"><a class=\"image-16-9 force-second-col no-pointer\"><img src=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/tui-mallorca-aug22-main_images-342-scaled.jpg\" alt=\"\"\/><\/a><div class=\"centered-text fixed-padding-mobile\" style=\"padding:5%\">\n<h2 class=\"wp-block-heading has-dark-blue-color has-text-color\" id=\"h-useful-documents\">USEFUL DOCUMENTS<\/h2>\n\n\n\n<p class=\"has-dark-blue-color has-text-color\">You can also find some useful information around the types of contracts we offer and general Terms and Conditions <strong><a href=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/Terms-and-Conditions-TXC-5.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">here<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"has-dark-blue-color has-text-color\">As well as a full job description <a href=\"https:\/\/careers.tuigroup.com\/wp-content\/uploads\/2023\/10\/TUIMM-JD_TUI-Contact-Centre-Agent.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>here<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"has-dark-blue-color has-text-color\">We encourage you to download these documents for your own convenience as they will be useful to prepare you for your upcoming recruitment journey.&nbsp;<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages\/398172"}],"collection":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/comments?post=398172"}],"version-history":[{"count":0,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages\/398172\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/media?parent=398172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}