{"id":125181,"date":"2019-10-16T12:08:07","date_gmt":"2019-10-16T12:08:07","guid":{"rendered":"https:\/\/careers.tui.dievision.de\/?page_id=125181"},"modified":"2019-10-16T12:08:07","modified_gmt":"2019-10-16T12:08:07","slug":"creating-smiles","status":"publish","type":"page","link":"https:\/\/demo-1.carlashub.com\/index.php\/our-dna\/creating-smiles\/","title":{"rendered":"Creating Smiles"},"content":{"rendered":"\n
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Our Mission: Creating Smiles<\/h1>We want to find the people that can help us create smiles and deliver the very best in service for our guests.<\/span><\/div><\/a><\/div><\/div>\n\n\n\n
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Our Mission: Creating Smiles<\/h2>\n\n\n\n

The world is becoming more digital, but our service remains personal. TUI\u2019s response is to play its trump card: people who provide a highly personal service. And what unlikely things do customers ask for? Three employees from different destinations tell their stories.<\/p>\n\n\n\n

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Carl Norman, Cabin Crew, TUI Airways<\/h2>\n\n\n\n

\u00bbI saw this plea for help on Facebook from a travel agent I knew. He had a deaf customer who had often had bad experiences travelling \u2013 and he didn\u2019t want that to happen with TUI. \u2018Right up my street,\u2019 I thought, so I got in touch with Mr and Mrs O\u2019Rourke and prepared them for their trip. One thing I kept to myself, though: I was going to be their cabin crew. They got a huge surprise on board. I welcomed them in sign language, answered all their questions, brought the drinks they wanted, was just there for them. The experience was beyond words!\u00ab<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Alexander Oswald, Wish Fulfiller, Robinson Club, Majorca<\/h2>\n\n\n\n

\u00bbA luxury 30 cm mattress? A romantic dinner on a cliff top? We go to almost any lengths to satisfy the wishes of our guests. One case that is particularly engraved in my memory: a sweet old lady who made an accomplice of me. My secret mission: to hide two bottles of orangeade in her bedside cabinet every day. Her husband must not find out that she was having sugary drinks. Usually it\u2019s these little things that keep people happy. They make a big difference.\u00ab<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Johanna L\u00fctje, Shore Excursion Administrator, TUI Cruises<\/h2>\n\n\n\n

\u00bb\u201cTo see Madeira just once\u201d \u2013 that was the last wish of a Spaniard who thought an island excursion was literally beyond his reach because he was in a wheelchair. When I received this request from his family, I didn\u2019t think twice. I decided we were going to make his dream come true. My team put together a customised excursion package. When the man set off to explore the island in an acces\u00adsible vehicle and with a Spanish guide, it was such an emotional moment. Not just for him, but for me too!\u00ab<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Our Mission: Creating Smiles The world is becoming more digital, but our service remains personal. TUI\u2019s response is to play its trump card: people who provide a highly personal service. And what unlikely things do customers ask for? Three employees from different destinations tell their stories.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2060,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages\/125181"}],"collection":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/comments?post=125181"}],"version-history":[{"count":0,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages\/125181\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/pages\/2060"}],"wp:attachment":[{"href":"https:\/\/demo-1.carlashub.com\/index.php\/wp-json\/wp\/v2\/media?parent=125181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}